Besterfield, Dale H ...[et al.]. <br/><br/>
Total quality management / 

 - 3rd ed. 
 -  Prentice Hall,  c2003. 
 - 652p. ;  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>9788177584127 
<br/><br/><label>Dewey Class. No.: </label>658.4013