TY  - BOOK
AU  - Besterfield, Dale H ...[et al.].
AU  - Besterfield, Michna Carol,
AU  - Besterfield, Glen H,
AU  - and Besterfield, Sacre Mary.
TI  - Total quality management
SN  - 9788177584127
U1  - 658.4013 22
PY  - 2003///
PB  - Prentice Hall
ER  -