TY  - BOOK
AU  - Besterfield, Dale H ...[et al.].
AU  - Michna, Card Besterfield.
AU  - Besterfield, Glen H.
AU  - Sacre, Mary Besterfield.
TI  - Total quality management
SN  - NA
U1  - 658.56220 22
PY  - 2005///
PB  - Prentice Hall
ER  -