Besterfield, Dale H...[et al.].  <br/><br/>
Total quality management / 

 - 3rd. 
 - New Delhi,   Pearson Education,  c2003. 
 - 652p. ;  ill. ;  24 cm.  
<br/><br/><label>LC Class. No.: </label>D3744 
<br/><br/><label>Dewey Class. No.: </label>658.56220