TY  - BOOK
AU  - Besterfield, Dale H...[et al.]. 
AU  - Besterfield-Michna, Carol. 
AU  - Besterfield, Glen H. 
AU  - Besterfield-Sacre, Mary.
TI  - Total quality management
AV  - D3744 
U1  - 658.56220 22
PY  - 2003///
CY  - New Delhi, 
PB  - Pearson Education
ER  -