John, Kotter P.  <br/><br/>
The heart of change :  real-life stories of how people change their organization / 

 - USA :  Harvard Business School Press,  c2002. 
 - xiv,190 p. :  ill. ;  24 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1578512549 
<br/><br/><label>LC Class. No.: </label>D4329 
<br/><br/><label>Dewey Class. No.: </label>658.406  / KOT