TY  - BOOK
AU  - John, Kotter P. 
TI  - The heart of change: real-life stories of how people change their organization 
SN  - 1578512549
AV  - D4329 
U1  - 658.406 22
PY  - 2002///
CY  - USA
PB  - Harvard Business School Press
N1  - Includes bibliographical references and index
ER  -