000			00457nam a22001697a 4500
020			_a9788177584127
082			_222 _a658.4013
100			_aBesterfield, Dale H ...[et al.].
245			_aTotal quality management /
250			_a3rd ed.
260			_bPrentice Hall, _cc2003.
300			_a652p. ; _bill. ; _c24 cm.
700			_aBesterfield, Michna Carol,
700			_aBesterfield, Glen H,
700			_aand Besterfield, Sacre Mary.
942			_2ddc _cMAG
999			_c2635 _d2635