APA
Besterfield D. H. [. a., Besterfield M. C., Besterfield G. H. & and Besterfield S. M. (2003). Total quality management. : Prentice Hall.
Chicago
Besterfield Dale H [et al.], Besterfield Michna Carol, Besterfield Glen H and and Besterfield Sacre Mary. 2003. Total quality management. : Prentice Hall.
Harvard
Besterfield D. H. [. a., Besterfield M. C., Besterfield G. H. and and Besterfield S. M. (2003). Total quality management. : Prentice Hall.
MLA
Besterfield Dale H [et al.], Besterfield Michna Carol, Besterfield Glen H and and Besterfield Sacre Mary. Total quality management. : Prentice Hall. 2003.
